Language is one of the major barriers to business expansion. However, chatbots allow companies to destroy those barriers and create multilingual customer service solutions.
For Latin America, Wavy (a company focused on Customer Experience Solutions) develops a multilingual chatbot to improve customer service.
The service will allow the customer to create, test, and place the chatbot in a productive environment, so each brand can carry out all this management practically and independently.
Wavy Chatbot: AI in CX
Wavy introduced the platform with advanced conversational artificial intelligence features. The service will allow the customer to create, test, and place the chatbot in a productive environment, so each brand can carry out all this management practically and independently.
The new platform makes it possible for companies and consumers to communicate much faster by voice or text in more than 150 languages through a single version of the bot that identifies the language used by the customer. This is the first multilingual bot in Latin America.
After four years of working with chatbots since the launch of the Facebook Messenger APIs in April 2016, Wavy said chatbots needed an interaction that would guide the user to the beginning of the conversation and then open up to more comprehensive questions.
To solve this problem, the authoring interface is simple to operate, to make this dialogue more natural and less robotic, in addition to using AI resources that allow the user to speak or type anything in the conversation.
With automated chatbots, which use AI and work 24/7, customers can also communicate with brands by sending audios, which are translated into sentences and can interpret the communication simultaneously.
“Currently, Wavy works with leading brands in the food delivery, cosmetics, education, and retail sectors, and we have impressive customer satisfaction results with an average of 94.5%, conversions of 40% in the number of registrations and reduction of conversion costs of 50% using the platform, ”said Marcia Asano of Wavy Global.
The new Wavy service will be available for 30 days for testing.