The Latin American Alliance of Organizations for the Interaction with Customers (ALOIC) delivered yesterday the Latam 2019 Awards in Sao Paulo, Brazil.
The Latam Awards are one of the most prestigious recognition that the CRM / BPO industry gives in the region, intending to promote and reward the best practices of the industry in the LatAm.
This year, Atento received three awards for its performance in customer experience and business process outsourcing solutions.
In the 2019 edition of LATAM Awards, ALOIC recognized Atento with a Gold Trophy as Best Operation of Outsourcing Company for “Fórum Vivo,” developed in partnership with Vivo Brasil. The company also received a Silver trophy as Best Human Capital Administration for its personnel management in Colombia, and a bronze trophy for Best Customer Operation in the Public Sector for the “Teleworking: first case of citizen services 3.0 “, developed by Attentive to the public sector of Argentina.
Atento CEO Carlos López Abadia said that “at Atento we work closely with our clients to develop innovative solutions in the customer experience that increase consumer satisfaction and deliver greater efficiency in the business, this to become a resource of competitive advantage with our customers. ”
López-Abadía also stressed Atento’s ability to innovate in a digital business environment.
Atento is the largest CRM / BPO provider in Latin America and one of the top five worldwide, based on revenues. It also offers nearshoring services for companies with activities in the United States. Atento’s business model has been brought to 13 countries where it employs more than 150,000 people. This company has more than 400 clients to whom it offers services through multiple channels. In this year, the company was also recognized as one of the best places to work.