Critical Mission: prevention is better than regret

Companies are increasingly concerned about the losses caused by failures in the essential equipment for their service.

Companies are increasingly concerned about the losses caused by failures in the essential equipment for their service. This concern is even more significant in companies that have a technological base within it. For this reason, it is increasingly common for companies to seek Critical Mission solutions.

What is the Critical Mission?

At present, companies increasingly need more devices that work 24 hours to carry out their operations. If these devices fail, companies must stop their work until the failures have been corrected, which can lead to millions of losses. According to a study by the provider of technology infrastructure solutions Upsistemas, these losses can represent up to 10% of the company’s revenues.

The problems caused by these failures can be avoided in most cases. This moment is where the Critical Mission comes in, which uses monitoring systems that continuously review how the equipment works and in this way. They can identify in time when equipment needs to be replaced or to receive maintenance, in the opinion of Guillermo Varón, project manager of Upsystems.

Two ways to prevent technical failures

So that the critical mission of a company can be met on time, Varón mentions two ways of doing it.

  1. Conditioning in the physical space so that these teams can perform.
  2. Maintenance that a specialist in these teams can do periodically.

According to specialists in the field, the team to monitor the critical mission of a company costs an average of 2% of the same year’s value. To perform these tests, companies can turn to the equipment manufacturers, who know their characteristics well and can suggest the appropriate time intervals for maintenance. Another option is to use outsourcing companies specialized in information technology services of Critical Mission.

Outsourcing in Critical Mission

Outsourcing services in mission-critical is a trend that, according to specialists, will continue to grow in the future. A recent study by the Global Sourcing Association (GSA) suggests that 70% of the companies surveyed will hire an outsourcing service in the coming years, with 35% planning to do so significantly.

According to a survey of 800 executives from the United States and Europe by the Society for Resource Management (SHRM), the main reasons for hiring third-party IT services are: 

  • 26% to reduce costs, 
  • 23% to focus on the strategy, and 
  • 18% to improve processes.

Male recommends these services because they have a broad portfolio, with the set of systems that may exist in organizations.

The outsourcing of IT services for External Critical Mission includes areas such as storage, backup, and information management. 

“More companies are committed to this outsourcing model because of the capabilities it offers, such as high system availability, business continuity, and less latency,” said Carlos Meléndez, commercial director of KIO Networks for Central America and the Caribbean.

Continuity has become indispensable in the region in the face of possible natural disasters that the countries of Central America and the Caribbean face to avoid economic and reputational losses. Therefore, among the most essential benefits of outsourcing IT services for companies, is the reduction of costs by not having to invest in infrastructure or in the maintenance or updating of software, security in the protection and management of data, among others, giving them the opportunity to dedicate themselves to the core of their business.

Also, by hosting the information in a Data Center such as those of KIO Networks, it is possible to have operational redundancy, as well as the possibility of adding and removing components (hardware and software) without waiting times. “We encourage organizations to adopt outsourced critical mission services as part of their corporate strategy to keep their business up to date and grow exponentially,” Meléndez said.

The cost of not protecting IT systems goes beyond a system failure, can put the operation at risk, and suffer the loss of valuable information that may be reflected in the company’s income and image. 

KIO Networks provides the most rigorous service levels to provide optimal service to its technology partners, managing 40 own Data Centers in Latin America and has the support of 17 years of experience in the management of outsourced services of Critical Mission, serving around 2,000 corporate clients and more than 80,000 small businesses that today are developing and implementing the technology that will lead them to do more with better response times.

Kio Networks is an innovative Information Technology company in Latin America, founded in 2002 with 100% Mexican capital. They provide Infrastructure Services of Critical Mission Information Technology that operates 40 Data Centers of the latest generation, with the highest security, availability, and density in the region, with presence in Mexico, Panama, Guatemala, Dominican Republic, and Spain. Also, we offer integrated IT services and solutions, both for the public and private sectors, supported by certified methodology, processes, tools, and personnel to provide the most rigorous levels of service in compliance with global standards. The company has 6 Business Units aimed at serving in strategic areas for organizations such as the administration and operation of IT infrastructures with placement services, managed complex hosting, services in virtualized environments, business applications, cybersecurity, and analytics of data.