Which is the most wanted software in 2020?

The global Software as a Service (SaaS) market was projected to reach more than $ 132 billion by the end of 2020. However, the outbreak of the coronavirus pandemic changed many forecasts. Now, SaaS companies have to lay off many of their staff, while investors stress the importance of cutting costs.

Many predict that SaaS returns will be eroded by the global situation, taking as a reference the 2008 economic crisis. However, the scenario seems to be quite different. People are advised to stay home. There, they spend their time online. Many organizations try to continue their operations as usual, but with their entire team doing home office.

The team at TrustRadius, a site about software and service companies, set out to find out what kind of software people are looking for in this scenario. This is what they have found:

  1. Telehealth software
  2. Electronic signature software
  3. Web conferencing software.
  4. Antivirus protection software
  5. Remote desktop software
  6. Video platform software
  7. Webinar software
  8. Software for web portals
  9. Live chat software

Other categories the study has shown is that many are showing an interest in purchasing human resource management software, as well as teaching, workflow and customer relationship management (CRM) systems.

In contrast to these categories that have seen a significant increase in their sales, software focused on live assistance, banking software, event management, recruiting and accounting have seen a drop in demand.